At The Golden Room Salon, our goal is to provide every guest with an elevated experience rooted in professionalism, respect, and exceptional service. The following policies are designed to protect the experience of our guests, support our service providers, and ensure smooth scheduling and communication for everyone.
By booking an appointment, purchasing services, or using our website, you agree to the following policies and terms.
We kindly ask that all cancellations or rescheduling requests be made at least 24 hours in advance. This allows us the opportunity to offer your appointment time to another guest while helping us maintain an efficient schedule for our team.
Appointments canceled with less than 24 hours’ notice will incur a fee equal to 50% of the scheduled service total.
Clients who fail to show up for their scheduled appointment without notice will be charged 100% of the scheduled service total.
Please note: Cancellation and no-show fees must be paid in full prior to booking any future appointments. Clients with outstanding balances will not be permitted to schedule future services until the balance has been resolved.
Certain appointments, including specialty services, longer appointments, extension services, permanent makeup, bridal or group bookings, and multiple service appointments, may require a deposit or card on file at the time of booking.
A 50% deposit is required for services totaling over $150 at the time of booking.
Deposits are refundable or transferable only when at least 24 hours’ notice is provided for cancellations or rescheduling requests.
We understand that emergencies and unexpected situations may arise. While our policies are in place to protect the time of both our guests and service providers, certain situations may be reviewed on a case-by-case basis at the discretion of management.
We appreciate your communication, understanding, and respect for our team’s time and scheduling commitments.
To ensure we remain on schedule and provide the best experience for all guests, we kindly ask clients to arrive on time for their appointments.
Guests arriving more than 15 minutes late may require modifications to their scheduled services, shortened appointment times, or rescheduling based on service timing and availability.
In some cases, late arrivals may be considered a late cancellation or no-show, and applicable fees may apply.
Accommodations for delays may be made on a case-by-case basis depending on scheduling availability and at the discretion of management and the service provider.
Due to the nature of professional beauty services, refunds and service adjustments will be reviewed on a case-by-case basis at the discretion of management.
If you are unsatisfied with your service, please contact us within 48 hours so we may review and address your concerns appropriately.
Unopened or gently used retail products may be returned within 10 days of purchase for a full refund or exchange.
Gift cards are non-refundable and expire one year from the date of purchase.
We provide one complimentary nail fix within 10 days of the original nail service appointment. Repairs requested after the 10 day window will be charged at the standard service rate.
We are proud to be a family friendly salon. However, to maintain a relaxing environment for all guests, we kindly ask that children and additional guests always remain supervised and respectful of the salon atmosphere.
For safety reasons, children should not accompany guests onto the salon floor unless receiving services themselves.
Prices, service times, promotions, and availability are subject to change without notice.
Service outcomes may vary based on factors including hair history, skin condition, lifestyle, maintenance, aftercare, and consultation honesty.
Additional charges may apply for extra product usage, excessive length or density, corrective services, or appointments requiring additional time.
The Golden Room Salon respects your privacy and is committed to protecting your personal information.
Information collected through our website, booking systems, forms, text messaging, or other communication methods is used solely for business-related purposes including appointment scheduling, confirmations, customer support, and approved marketing communication.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors or service providers that assist in operating our business, such as scheduling software, payment processors, customer service platforms, or communication systems, solely as necessary to provide services to our guests.
All other use case categories exclude text messaging originator opt-in data and consent. This information will never be shared with third parties under any circumstances.
We take reasonable precautions to protect your personal information and maintain the security of data submitted through our website, booking systems, and communication platforms.
By accessing this website, booking appointments, or purchasing services from The Golden Room Salon, you agree to these Terms & Conditions.
All website content, branding, logos, photographs, graphics, and written materials are the property of The Golden Room Salon and may not be copied, reproduced, distributed, or used without written permission.
The Golden Room Salon is not responsible for allergic reactions, sensitivities, dissatisfaction resulting from undisclosed information, or complications arising from failure to follow aftercare instructions or provider recommendations.
We reserve the right to refuse service to anyone for inappropriate behavior, safety concerns, noncompliance with salon policies, or contraindications to treatment.
The Golden Room Salon
1630 Norton Rd
Stow, OH 44224
330-650-4352
info@thegoldenroomsalon.com
For questions regarding our policies, appointments, or privacy practices, please contact us directly by phone or email and ask for management.
